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Effective Date: November 1st, 2025

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At EliteMD Pain and Spine (“we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal and health information when you visit our website www.elitemdpain.com, use our patient portal, or contact us electronically.

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1. Information We Collect

We may collect the following information:

• Personal Information: such as your name, phone number, email address, and other contact details you provide through our website or patient forms.

• Health Information: medical or health-related details submitted through our patient portal, forms, or communications — protected under HIPAA.

• Technical Information: such as your IP address, browser type, and browsing behavior on our website (collected via cookies or analytics tools).

 

2. How We Use Your Information

Your information helps us to:

• Schedule and manage your medical appointments

• Communicate about your care, test results, or billing (as permitted by law)

• Respond to your messages or requests for information

• Improve our website, patient experience, and clinic services

• Meet legal, regulatory, and compliance obligations

We do not sell, rent, or share your information with third parties for marketing purposes.

 

3. Patient Health Information (HIPAA Notice)

Any health information shared through our patient portal or forms is protected under the Health Insurance Portability and Accountability Act (HIPAA).
We follow strict administrative, technical, and physical safeguards to ensure your medical information remains private and secure.

For details about how we handle your protected health information (PHI), please refer to our Notice of Privacy Practices, available at our office or by request.

 

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enhance your browsing experience

• Analyze website performance and usage trends

You can disable cookies through your browser settings if you prefer not to share this data.

 

5. Information Sharing

We may share your information only in these limited cases:

• With your consent

• With trusted service providers who assist us in operations (e.g., appointment systems, billing, or IT support) — all of whom are bound by confidentiality agreements

• When required by law, court order, or to protect your safety or rights

 

6. Data Security

We maintain physical, electronic, and administrative safeguards to protect your information.
While we strive for complete security, no online system can guarantee 100% protection. Please use secure methods when sharing sensitive information.

 

7. Your Rights

You have the right to:

• Access, review, or correct your personal information

• Request a copy of your medical records (where permitted by law)

• Request deletion of non-medical personal data

• Opt out of non-essential communications

To exercise these rights, please contact us using the information below.

 

8. Contact Us

If you have questions about this Privacy Policy or how we protect your information, please contact:

EliteMD Pain and Spine
Email: Admin@EliteMDpain.com
Phone: 916-235-9292
Address: 8100 Timberlake Way, Suite D, Sacramento, CA 95823

 

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Please check this page for the most current version. The date above indicates the latest revision.